Why didn’t I receive or got charged during the 7-day free trial for Skoove?
Introduction
Skoove offers a 7-day free trial with it's 12 Month subscription, designed to help users explore the platform before committing to a paid plan. This guide provides clarity on these situations, including eligibility requirements, platform-specific details, and steps to address issues.
Understanding Free Trial Eligibility
7-Day Free Trial Availability
The 7-day free trial is only available with the annual (12-month) subscription plan on all platforms. Other subscription types, such as the 3-month plan, do not include a free trial period.
Previous Trial Usage Impact
If your account has previously used a 7-day free trial, you are no longer eligible for another trial. When this happens, subscribing again will result in immediate charges for the selected plan.
Platform-Specific Considerations
Trials on iOS (Apple App Store)
Subscription and trial terms for Skoove on iOS devices are managed by Apple. The availability and eligibility for the trial are determined under Apple’s policies. If you did not receive the trial, review your subscription details within your Apple account and contact Apple Support for assistance, as Skoove does not have control over App Store subscriptions.
Reasons You May Be Charged During the Free Trial
Trial Conversion to Paid Plan: - If the trial period ends, your account will automatically convert to the paid subscription plan unless canceled, leading to a charge. Ensure to cancel before the trial ends if you do not wish to proceed.
Choosing a Non-Trial Plan: - Certain subscription plans, such as monthly or 3-month plans, do not include a trial and will result in immediate charges upon subscription. Always verify the terms of your plan to ensure a trial is included.
Ineligibility for Trial: - If your account has already used a free trial before, charges are applied immediately when you subscribe to the same or a different plan.
I cannot access my Free Trial
Follow these steps if you believe you should have received a trial or were charged incorrectly:
Confirm Subscription Plan: - Double-check the subscription plan selected to verify trial eligibility.
Confirm Login Method: - Make sure you have logged into Skoove using the same login method used when creating your account. E.g If you signed up by using the login with Apple button, you must sign in with this option always to access the trial. If you used an email and created a password you must use this, etc.
For Purchases via Apple: - Check your subscription details in your Apple account. If necessary, contact Apple Support for further assistance.
For Purchases via Google Play Store: - Check your subscription details in your Google Play account. If necessary, contact Google Support for further assistance.
Contact Skoove Support: - If your issue persists or is unrelated to Apple’s services, reach out to Skoove’s support team with your subscription details for clarification.