Understanding Skoove Subscription Renewals and Refunds
If you have questions about your Skoove subscription, such as why your subscription was renewed, what to do if you're unexpectedly charged, or how refunds are handled, this guide covers the key policies and procedures.
Subscription Renewals and Cancellations
Skoove subscriptions automatically renew unless you cancel them before the renewal date. If you initiate a cancellation but do not complete the process ahead of the renewal, your subscription will renew and you will be charged. It’s important to ensure that cancellations are finalized before the subscription period ends to avoid unexpected charges. For step-by-step instructions on how to cancel your subscription, refer to Skoove’s support center. If cancellation is submitted after the renewal date, the subscription will remain active for the entire billing period. Always plan cancellations accordingly.
Automatic System Cancellation for Failed Payments
In cases where payment for a subscription renewal fails, the subscription remains active until all payment attempts are exhausted. If these payment attempts are unsuccessful, the subscription is canceled automatically. Once canceled, no further charges will occur. This process ensures that users are not repeatedly billed for a subscription they cannot pay for.
Refund Policies
It is outlined during the checkout process for all Skoove subscriptions, that you are entering into a rolling contract that will renew unless cancelled.
Charges for Web Subscriptions: If a cancellation request is submitted after the renewal date, your subscription will continue through the next billing cycle. Refund eligibility in such cases is based on Skoove’s 14-day money-back guarantee - If you are not satisfied within the first 14 days from the initial subscription start date, you can contact our support team to request a refund. Please note that refund processing times depend on your payment provider and may take several business days.
Charges through App Store/Google Play: When subscriptions are purchased via the App Store/Google Play billing system, Apple/Google oversees transactions and billing. All subscriptions or free trials seen in the app are processed subject to Apple/Google billing regulations, and therefore all refunds must be requested directly from the relevant store. So plan cancellations accordingly via your Apple or Play Store account, if this is where you purchased the subscription.
Recommendations to Avoid Billing Issues
Always review and confirm subscription cancellations before the renewal date.
Be aware of platform-specific subscriptions (e.g., Apple/Google/Skoove website).
Contact support as soon as possible if an unexpected charge occurs.
By understanding these key points, you can manage your Skoove subscription more effectively and minimize unexpected charges. For further questions, feel free to reach out to the Skoove support team.