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If you do not wish to continue learning with Skoove, you have the right to revoke your premium contract within 14 days (from the day of contract commencement). This applies only to the first 14 days and not to recurring payments which are part of the contract. To request a refund, please contact our support Team via email or through the chat window below. Refunds are processed to the original payment method and may take a few business days to appear on your card.
How to Request a Refund
To request a refund within the 14-day window:
Log in to your Skoove account.
Navigate to the "Contact Support" option or reach out through the official support email (info@skoove.com)
Provide your subscription details and the reason for the cancellation. Our support team will assess your eligibility and guide you through the refund process.
Specific Policy on Subscriptions
Skoove’s cancellation policy for subscriptions specifies that refunds are not provided for the remaining months if the subscription is canceled mid-term. If you cancel your subscription within the first 14 days of purchase, you can claim a full refund through our support team. Once the refund is processed, your Premium subscription will be canceled immediately.
App Store:
When you subscribe to Skoove in the Apple App Store, you are entering a contract with Apple and the terms of use and payment of Apple apply. To request a refund and adjust your plan:
Go to Apple’s Report a Problem website.
Sign in with your Apple ID and password.
Select “I’d like to” and choose “Request a refund.”
Choose a reason for the refund (e.g., “Didn’t mean to purchase this” or “Item didn’t download or can’t be found”) and click Next.
Select the relevant Skoove subscription and submit your request. Once Apple processes the refund and cancellation, you can resubscribe to the desired Skoove plan (e.g., monthly) in the App Store subscription settings.
Important Considerations (App Store)
Refund Eligibility: Refund approvals are subject to Apple’s policies. Please ensure your reason for requesting the refund aligns with their guidelines. Processing Time: If your refund request is approved, reimbursement timelines may vary. In most cases, refunds are processed within a few business days, depending on your bank.
Further information on Apple refunds can be found here: Apple Support You can also find more detailed guidance under the Billing & Subscriptions section of Apple Support.
Unfortunately, we at Skoove do not have access to payments made via the App Store and cannot thus be of more assistance with payment-related matters for iOS subscriptions. To avoid unwanted recurring charges, customers are encouraged to cancel their subscriptions before the auto-renewal date. For more general information, please reach out to Apple Support directly.
FAQs
Why was I charged for my free trial? If you selected a free trial but were still charged, this might occur due to conditions specified in Apple’s subscription terms. For example, failing to cancel before the trial period ends may result in a charge for the next subscription cycle. Contact Apple to verify the reason and request a refund if applicable.
Can Skoove process my refund directly? No, Skoove cannot handle refunds for subscriptions purchased via the App Store. All inquiries about payments and refunds should be directed to Apple.
Play Store:
When you subscribe to Skoove in the Play Store, you are entering a contract with Google. You can request a refund for the purchase by following the instructions below:
Go to the Google Play refund request page:
👉 https://support.google.com/googleplay/answer/2479637Click on "Request a refund" and sign in with the Google account you used to make the purchase.
Select the Skoove subscription from your list of purchases.
Follow the prompts to submit your refund request.
Google typically reviews refund requests within 48 hours. Please note that refund decisions are made by Google.