Platform:
Website
Website:
If you do not wish to continue learning with Skoove, you have the right to revoke your premium contract within 14 days (from the day of contract commencement). This applies only to the first 14 days and not to recurring payments which are part of the contract. To request a refund, please contact our support Team via email or through the chat window below.
App Store:
When you subscribe to Skoove in the Apple App Store, you are entering a contract with Apple and the terms of use and payment of Apple apply. Please note that in this case you have to follow these instructions to request a refund: Subscriptions often start with a trial period, such as a 7-day free trial, that automatically converts into a paid subscription unless canceled before the renewal date. If the subscription has auto-renewed and you wish to cancel or seek a refund, you must follow Apple’s processes. If you have been unexpectedly charged for your Skoove subscription despite cancelling or selecting a free trial, this might occur due to conditions specified in Apple’s subscription terms. For example, failing to cancel before the trial period ends may result in a charge for the next subscription cycle. Contact Apple to verify the reason and request a refund if applicable.
Open your browser and go to Apple’s refund request page: 👉 https://reportaproblem.apple.com
Sign in using your Apple ID and password.
From the "I’d like to" menu, choose "Request a refund."
Provide the reason for your refund request, such as “Didn’t mean to purchase this” or “Item not as expected.”
Select the Skoove subscription as the item and submit your request. Apple will review your request and determine your eligibility for a refund based on their terms and conditions. Skoove does not have influence over Apple’s decision-making process.
Important Considerations
Refund Eligibility: Refund approvals are subject to Apple’s policies. Please ensure your reason for requesting the refund aligns with their guidelines. Processing Time: If your refund request is approved, reimbursement timelines may vary. In most cases, refunds are processed within a few business days, depending on your bank.
Further information on Apple refunds can be found here: Apple Support You can also find more detailed guidance under the Billing & Subscriptions section of Apple Support.
Unfortunately, we at Skoove do not have access to payments made via the App Store and cannot thus be of more assistance with payment-related matters for iOS subscriptions. To avoid unwanted recurring charges, customers are encouraged to cancel their subscriptions before the auto-renewal date. For more general information, please reach out to Apple Support directly.
FAQs
Why was I charged for my free trial? If you selected a free trial but were still charged, this might occur due to conditions specified in Apple’s subscription terms. For example, failing to cancel before the trial period ends may result in a charge for the next subscription cycle. Contact Apple to verify the reason and request a refund if applicable.
Can Skoove process my refund directly? No, Skoove cannot handle refunds for subscriptions purchased via the App Store. All inquiries about payments and refunds should be directed to Apple.
Play Store:
When you subscribe to Skoove in the Play Store, you are entering a contract with Google. You can request a refund for the purchase by following the instructions below:
Go to the Google Play refund request page:
👉 https://support.google.com/googleplay/answer/2479637Click on "Request a refund" and sign in with the Google account you used to make the purchase.
Select the Skoove subscription from your list of purchases.
Follow the prompts to submit your refund request.
Google typically reviews refund requests within 48 hours. Please note that refund decisions are made by Google.