Platform:
Website

iOS app

Android app


Website:

If you do not wish to continue learning with Skoove, you have the right to revoke your premium contract within 14 days (from the day of contract conclusion). This applies only to the first 14 days and not to recurring payments which are part of the contract.

 

App Store:

 

When you subscribe to Skoove in the Apple iTunes Store or App Store, you are entering a contract with Apple and the terms of use and payment of Apple apply. Please note that in this case you have to press here to contact Apple if you wish to withdraw or cancel your contract (and request a refund). Follow these instructions to request a refund:

 

  • Go to the website and press 'Apps & Software'

  • Open 'App Store - Purchasing, downloads & accounts'

  • Open 'Subscriptions & Purchases'

  • Then, press the correct button and follow the instructions on the screen

 

Unfortunately, we at Skoove do not have access to payments made via the App Store and cannot thus be of more assistance with payment-related matters for iOS subscriptions. 

 

Play Store:

 

When you subscribe to Skoove in the Play Store, you are entering a contract with Google. Follow these instructions to request a refund:

 

  • Open a mobile browser (like Chrome).

  • At the top, enter play.google.com. 

  • Tap Menu, then Account and then Purchase History.

  • On the order, select Request a refund or Report a problem and choose the option that describes your situation.

  • Complete the form and note that you would like a refund.

  • You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to 4 business days.

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