Platform:
Website
Website:
If you do not wish to continue learning with Skoove, you have the right to revoke your premium contract within 14 days (from the day of contract conclusion). This applies only to the first 14 days and not to recurring payments which are part of the contract.
App Store:
When you subscribe to Skoove in the Apple App Store, you are entering a contract with Apple and the terms of use and payment of Apple apply. Please note that in this case you have to follow these instructions to request a refund:
Sign in to reportaproblem.apple.com.
Tap or click "I'd like to," then choose "Request a refund."
Choose the reason why you want a refund, then choose Next.
Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.
Wait 24 to 48 hours for an update on your request. If your request is approved by Apple, it might take additional time for the funds to return to your payment method.
Further information on Apple refunds can be found here: Apple Support
Unfortunately, we at Skoove do not have access to payments made via the App Store and cannot thus be of more assistance with payment-related matters for iOS subscriptions.
Play Store:
When you subscribe to Skoove in the Play Store, you are entering a contract with Google. You can request a refund for the purchase here, or follow the instructions below:
Open a mobile/desktop browser (like Chrome).
Go to play.google.com.
At the top right, click your Profile picture.
Click Payments & subscriptions. ...
For the order you want to return, click Report a problem.
Select the option that describes your situation.
Complete the form and note that you'd like a refund.
Click Submit.