I am an iPad/iPhone/Android user and can't access Premium content on my laptop/computer
Generally, an App Store / Play Store subscription is not valid in the Skoove Web App. However, we know that you may want to use another device than your iPhone/iPad/Android device to practice with Skoove at times.
In order for our support team to grant you Premium access to our Web App please forward us a screenshot or the confirmation email for your current App Store / Play Store subscription. You can forward it to us either via email to firstname.lastname@example.org or via the chat function in the app or on our website. Once we have confirmed you have an active App Store/Play Store subscription, we can grant you access to our Web App for the duration of your current subscription period.
I subscribed through the App Store and can't access Premium content on my iPad/iPhone device
Your Skoove subscription is linked to your Apple ID, so please first ensure that you are logged in with the Apple ID you subscribed to Skoove with. To check that you have a valid subscription, please follow the instructions below:
On the Home screen, tap 'Settings'
Tap your name
Tap 'iTunes & App Store'
Tap your Apple ID, then tap 'View Apple ID'. You might need to sign in or use Touch ID
Tap 'Subscriptions'. If you have an active subscription with the Apple ID you are viewing, you will see Skoove listed. If you do not see Skoove listed, you either do not have a Skoove subscription or you have subscribed using a different Apple ID
If you are logged in with the correct Apple ID, then please login to the Skoove App by using the email address and password you chose when registering. If you still do not have access to Premium content please open the Skoove menu, go to your profile settings and click on "Restore purchases".
If this does not resolve the issue please contact our support either via email to email@example.com or by using the chat function in the app or on our website.
I am a Web App user and can't access Premium content on my laptop/computer
If you purchased a subscription on our website, you can check your current subscription status from your account settings. If you have an active subscription but cannot access the Premium content, we suggest clearing the cache and deleting the cookies from your browser (we suggest using Google Chrome) and then logging in again.
If you still do not see an active subscription in your account settings, then you likely subscribed with a different email address. Try logging in with other email addresses that you have, to check that this is not the case. You will find a confirmation email from your Premium subscription in the email inbox you registered to Skoove with - perhaps try searching for it in your email inboxes to find out which address you used.
If you registered with Facebook, then please click the "Log in with Facebook" button when logging in to access the correct user account with a Premium subscription.
If you are still unable to figure out which email you signed up with, please contact our support team either via email to firstname.lastname@example.org or via messenger on the app or on our website. Please forward us all the email addresses you can think of that you may have used to register with, your full name and other identification markers like your credit card's last 4 digits or a promotional code you may have used when registering. This will help us identify the account with a Premium subscription.