I do not know which email address I registered with:
Firstly, please try signing in with the email addresses you may have used to register with. You will also have a confirmation email for your registration in the email inbox you registered for Skoove with - perhaps try searching for it in your email inboxes to find out which address you used.
If you registered with Facebook, then please click the "Log in with Facebook" button when logging in. If you registered with Apple on an iOS device, please use the "Log in with Apple" button, and if you registered via Google, please use the Log in with Google button.
If you are still unable to figure out which email you have registered/subscribed with, please contact our support team either via email or via the chat function on our website/in the app. Please forward us all the email addresses you can think of that you may have used to register with, your full name and any other identification markers you can think of like your credit card's last 4 digits or a promotional code you may have used when registering. This will help us find your user account faster.
I used "Sign in with Apple" and cannot access my subscription:If you subscribed to Skoove via iOS using "Sign in with Apple," your account is likely associated with a private relay Apple ID email address that protects your personal information. To access your subscription:
Open the Skoove app on your iOS device.
On the sign-in screen, select the "Log in with Apple" option.
Authenticate with the same Apple ID you used to subscribe to Skoove.
If needed, you can check the specific email address linked to your Apple ID by going to your device's settings, navigating to the "Sign in with Apple" section, and locating Skoove in the app list to view the private relay email.Troubleshooting:
Ensure you are using the same Apple ID that was used to subscribe.
If the app does not recognize your subscription, verify your purchase within your Apple account's purchase history in the App Store.
If you continue experiencing issues, please contact our support team at info@skoove.com with details about your Apple ID subscription.
I do not know my password:
To reset your password, simply click the option “Forgot password” on the login screen:
Platform:
Web:
App:
On the next page, type in the email address you have registered to Skoove with.
Once you have submitted your request, you will receive an email from us. If within 5 minutes you do not receive an email, please check your spam folder - if the email is not there either, then we suggest trying to request the password reset again by using Google Chrome as the browser.
Once you have received the email, simply follow the instructions, and you will have regained access to your account within a minute.