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Skoove keeps loading and loading, what can I do?
Skoove keeps loading and loading, what can I do?

This article explains how to fix loading or performance issues on the Skoove app

Julia avatar
Written by Julia
Updated over a week ago

A loading wheel is usually a symptom of a performance problem. Below are some helpful tips for resolving a loading issue in our iOS or Android App.

Skoove iOS/Android App

  • Please check the connection you are using. Is it through Wi-Fi or are you using 3G? Sometimes the loading issue is caused by a weak signal.

  • Try refreshing the App by restarting it: shut down the app, and simply re-open the App and login. 

  • You can also try uninstalling the app and reinstalling it afterwards. Please also check that your Android/iOS version and the Skoove app version are up to date. 

If you are still experiencing issues, please do not hesitate to contact our support team. In order for our support team to help you as efficiently as possible, we would ask you to provide us with a screenshot of the issue, and tell us in which course(s)/lesson(s) it happens in.

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