If you received an email stating that your recent payment for your Learnfield GmbH / Skoove subscription failed (“Your Learnfield GmbH payment was unsuccessful”), you should log in to your Skoove account and go to your Account settings to update your payment details. There will be another payment attempt within 48 hours. 

If the payment for your subscription fails 4 consecutive times, your subscription is automatically cancelled and your Premium access revoked. This means, if you wish to continue learning with Skoove, you will need to subscribe anew. 

If you have any questions about failed payments, how to update your payment method or how to re-subscribe, please do not hesitate to contact our support team either via the in-app chat or by sending an email to info@skoove.com.