In order to not have any interruptions in your piano learning journey, you were asked to type in your payment details when you redeemed your free trial. This is to make the process as smooth as possible for you, without you having to subscribe again after your free trial ends. You were informed that your free trial will turn into a paid subscription automatically unless cancelled. For example, the 7-day trial:
Platform:
App:
Web:
You can also get information about the exact trial-to-paid subscription conversion date depending on the platform you started the trial on.
If you are not happy with Skoove (which we doubt!) please make sure to cancel your subscription during the free trial to avoid any unwanted charges.
👉 Web
You can view your subscription details anytime in your Account Settings.
If you decide not to continue with Skoove and you started your 7-day trial within the last 14 days, you can request a refund under our 14-day money-back guarantee.
If you have any questions, our support team is always happy to help.
👉 iOS
You can manage your subscription in the Subscriptions section of the App Store.
Please note:
A free trial can only be redeemed once per Apple ID.
If you’ve had a Skoove trial or subscription before, you won’t be able to use another free trial.
You might still see a trial offer displayed in the App Store. Apple requires all pricing options to be shown, even if they’re not available to you. However, if you’ve previously subscribed or used a trial, you won’t be eligible again.
Also important:
If you subscribe to a plan before starting a free trial, your paid subscription begins immediately — and you’ll be charged right away (not after 7 days). Apple clearly shows this in a pop-up during the purchase process.
Please keep in mind that payments made through the App Store are handled directly by Apple. Unfortunately, Skoove does not have access to these payments and cannot process cancellations or refunds for App Store subscriptions.
👉 Android
You can manage your subscription in the “Payments & subscriptions” section of the Play Store.
Please note that Skoove does not have any access to payments made through the Play Store and thus unfortunately cannot assist with a cancellation or refund request.